Complete A+ Guide to IT Hardware and Software, 9th Edition

Cheryl Schmidt is a professor of Network Engineering Technology at Florida State College at Jacksonville. Prior to joining the faculty ranks, she oversaw LAN and PC support for the college and other organizations. She started her career as an electronics technician in the U.S. Navy. She teaches computer repair and various networking topics, including CCNA, network management, and network design. She has published other works with Pearson, including IP Telephony Using CallManager Express and Routing and Switching in the Enterprise Lab Guide.

Cheryl has won awards for teaching and technology, including Outstanding Faculty of the Year, Innovative Teacher of the Year, Cisco Networking Academy Instructor Excellence Award, and Cisco Networking Academy Stand Out Instructor. She has presented at U.S. and international conferences. Cheryl keeps busy maintaining her technical certifications and teaching but also loves to travel, hike, do all types of puzzles, and read.

Christopher Lee teaches Information Technology and Electronics at Florida State College at Jacksonville. A native of Greenville, South Carolina, Chris earned a bachelor’s degree and a master’s degree in Electrical Engineering from Georgia Institute of Technology. He taught his first computer programming classes at age 14! Since then, he has worked for a variety of companies including IBM, Nortel Networks, Evans Solutions, Convergys Corporation, NGA Human Resources, and himself. His experience spans several industries: Telecommunications, Youth Outside the Educational Mainstream, Information Technology, Higher Education, Human Resources Outsourcing, and Community Development.

Chris has devoted countless volunteer hours in technology outreach. He enjoys helping children and adults (especially those in underserved communities) learn the skills or access the resources they need to be competitive in today’s technological society. He has built strong partnerships with and implemented successful programs in organizations such as National Society of Black Engineers Jr (NSBE Jr), For Inspiration and Recognition in Science and Technology(FIRST) LEGO League, Northeast Florida STEM2 Hub, Tristan’s Acceleration Academy, and Renaissance JAX.