The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life

The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition

Author: Barbara Pachter

The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life

The completely revised step-by-step guide to tackling conflict-personal or professional-now includes an updated section on navigating sticky situations online.

Product Unavailable

PRODUCT INFORMATION

Summary

The completely revised step-by-step guide to tackling conflict-personal or professional-now includes an updated section on navigating sticky situations online.

Description

When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behaviour that is positive, dignified, and effective for dealing with life's bothersome situations, there is The Power of Positive Confrontation .This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online. The Power of Positive Confrontation reveals: The consequences of not confronting or of confronting negativelyHow to accurately assess what is bothering you and whyThree essential steps of polite and powerful confrontationVital verbal and nonverbal skills that make or break communication, including common language pitfallsStrategies for assertive communication, whether face to face, in writing, by phone, or online

Critic Reviews

“Worcester Telegram , 8/31/14 No tricks; just intelligent action”

Worcester Telegram, 8/31/14 "No tricks; just intelligent action...Terrifically useful." Bookviews, September 2014 "Filled with good advice."

About the Author

Barbara Pachter is an internationally renowned business etiquette and communications speaker and coach, and adjunct faculty in the School of Business at Rutgers University. She has delivered over 2,100 seminars throughout the world. The author of ten books, including The Essentials of Business Etiquette and New Rules @ Work, Barbara Pachter lives in Cherry Hill, New Jersey.pachter.com@barbarapachterSusan Magee is an assistant professor of communications and the author of several nonfiction books. She lives in Philadelphia.