Transformations

Tracking how design has changed in previous book Design Transitions has inevitably led the authors to explore how organisations are changing using design. Design is now the key driver of innovation and change within organisations across the globe. It is therefore important to learn how, when and why to use design to drive change in your organisation. Transformations documents how design is being used to support change across different organisations, countries and sectors, sharing the stories of experts in their fields at varying stages of their transformative journeys. The authors present seven roles for change that are used to influence the development of products and services, the shape of the organisation itself and, most importantly, their ability to embrace change. These seven roles can transform organisations to be more innovative, human-centred and resilient: Cultural Catalyst; Framework Maker; Humaniser; Power Broker; Friendly Challenger; Technology Enabler and Community Builder. Well-documented case studies offer readers insight into how design strategies can be successfully activated in different types of organisation. The seven roles offer both designers and non-designers a common language and framework to support design-driven transformation. Transformations, in the right hands, is a potent tool to understand, shape and implement design-driven change.

“"Thanks to Joyce Yee, Emma Jeeries and Kamil Michlewski, business readers now have a smart and practical primer on design thinking. Unsurprisingly for a book on transformation design, it puts you, the reader, at the centre. It's easily navigable and layered so you can mine it quickly for the headline, dig deeper through the case studies or go further in to the tools and methods on-line. The authors' academic credibility comes to the fore. They present seven well-evidenced roles that unfold in the book as a check-list for anyone in business concerned with turning complex systems into simple eortless services for customers. Remarkably for a book written by three people it feels like it was written by one. I liked its straightforward business language. This book gets my vote as a great new addition to the pantheon of writings on why and how to design change in your company." - David Kester, Founder, Design Thinkers Academy, London "We have heard a lot about "design thinking" in recent years; this book helps us think about "design doing". Fascinating case studies and interviews with design consultants, industry leaders, and key academics provide the foundation for an intriguing investigation into the various roles that design plays in transforming cultures, products and infrastructures. This book is not about design thinking, nor is it about design methods-it is about the roles that design takes. The authors outline the subtle ways in which the results of design as a discipline and a practice are communicated, and how design therefore influences people, groups and organisations. A fun read, this is a very human text, speaking to the ways in which design ideas are communicated in the complex social arenas where innovations and infrastructures are created and maintained. Whether you want to reflect on how you communicate your design practices and ideas, or if you are looking for a way to think about how to communicate design ideas, or if you simply want to glance into how design is practiced in a number of disparate organisations, this book is for you." - Elizabeth F. Churchill, Director of User Experience, Google, former Executive Vice President of the Association of Computing Machinery's (ACM) Special Interest Group on Human Computer Interaction and current Secretary/Treasurer of the ACM "Design-driven companies have happier customers, greater competitive advantage, and higher financial returns than their peers. This is a useful book for anyone who wants to embed design as a core approach in their organisation. It clearly articulates seven roles and related activities that enable organisational transformation, as well as well-documented case studies that show how design strategies can be successfully activated in dierent types of organisations. This book will be a useful guide for leaders, managers and front-line employees who want to understand and implement design transformation." - Dave Gray, Founder of XPLANE and author of Liminal Thinking”

"Thanks to Joyce Yee, Emma Jeeries and Kamil Michlewski, business readers now have a smart and practical primer on design thinking. Unsurprisingly for a book on transformation design, it puts you, the reader, at the centre. It s easily navigable and layered so you can mine it quickly for the headline, dig deeper through the case studies or go further in to the tools and methods on-line. The authors academic credibility comes to the fore. They present seven well-evidenced roles that unfold in the book as a check-list for anyone in business concerned with turning complex systems into simple eortless services for customers. Remarkably for a book written by three people it feels like it was written by one. I liked its straightforward business language. This book gets my vote as a great new addition to the pantheon of writings on why and how to design change in your company."- David Kester, Founder, Design Thinkers Academy, London "We have heard a lot about design thinking in recent years; this book helps us think about design doing . Fascinating case studies and interviews with design consultants, industry leaders, and key academics provide the foundation for an intriguing investigation into the various roles that design plays in transforming cultures, products and infrastructures. This book is not about design thinking, nor is it about design methodsit is about the roles that design takes. The authors outline the subtle ways in which the results of design as a discipline and a practice are communicated, and how design therefore influences people, groups and organisations. A fun read, this is a very human text, speaking to the ways in which design ideas are communicated in the complex social arenas where innovations and infrastructures are created and maintained. Whether you want to reflect on how you communicate your design practices and ideas, or if you are looking for a way to think about how to communicate design ideas, or if you simply want to glance into how design is practiced in a number of disparate organisations, this book is for you."- Elizabeth F. Churchill, Director of User Experience, Google, former Executive Vice President of the Association of Computing Machinery s (ACM) Special Interest Group on Human Computer Interaction and current Secretary/Treasurer of the ACM "Design-driven companies have happier customers, greater competitive advantage, and higher financial returns than their peers. This is a useful book for anyone who wants to embed design as a core approach in their organisation. It clearly articulates seven roles and related activities that enable organisational transformation, as well as well-documented case studies that show how design strategies can be successfully activated in dierent types of organisations. This book will be a useful guide for leaders, managers and front-line employees who want to understand and implement design transformation."- Dave Gray, Founder of XPLANE and author of Liminal Thinking"

Emma Jefferies (Author)

EMMA JEFFERIES, PhD is a business coach and service designer, and is the co-author of the book 'Design Transitions' (BIS, 2013). She holds a PhD in design and is part of the Design Thinkers Group. Her natural habitat is out in the wild, working with global innovation teams, consultancies and governments in South America, Asia, the Middle East and Europe. Emma helps organisations become more productive by facilitating people in working together to reveal a core purpose, daily practices and a vision. She is currently working with a UK government department creating empathy practices.

Joyce Yee (Author)

JOYCE YEE, PhD is a senior lecturer at UK's Northumbria University's Design School, teaching interaction, service and design methodologies across undergraduate and postgraduate levels. Joyce holds a Master of Arts in Visual Communication from Central Saint Martins College of Art and Design (UK) and was awarded a PhD in Design from Northumbria University. She has over 10 years working experience in a wide range of academic and professional environments as a graphic, interaction and service designer. Joyce has published regularly since 2003 and her research is bound by a common theme of exploring and identifying how designers develop and improve their own practice. Design Transitions enables Joyce to continue her interest in codifying the value and role of design beyond its current professional boundaries. More information on her research and design interests can be found at

EMMA JEFFERIES, PhD is an independent design consultant and a dyslexic troublemaker. Her natural habitat is out in the wild, consulting with global innovation and design teams in places like South America, Asia and Europe to improve the way they innovate. Working under the name of The Design Doctors, she pulls together networks of great minds from academia and industry to support the further development of design's role in the innovation space. She holds a Multimedia Design degree and an internationally award-winning Design PhD from Northumbria University, UK on enhancing visual practices. Emma's dream is to create a new living global ecosystem, in which innovators and governments come together to explore, rethink and provide new local solutions to the challenges faced by people with dyslexia. More information on her activities can be found at

LAUREN TAN, PhD has worked as a designer in various capacities in graphic design, management consulting, service design and social design. She has more recently been involved in building design capabilities for innovation in not-for-profit organizations and in government. Lauren holds a Bachelor of Design Honours degr

Design is now the key driver of innovation and change within organisations across the globe. Learn how, when and why to use design to drive change in your organisation. TRANSFORMATIONS: 7 Roles to Drive Change by Design documents how design is being used to support change across di'fferent organisations, countries and sectors, sharing the stories of experts in their fields at varying stages of their transformative journeys. We feature 13 organisations including Steelcase, Spotify, Deloitte Australia, SAP, Telstra, US Department of Veterans A'airs and Accenture & Fjord.

Tracking how design has changed in previous book Design Transitions has inevitably led the authors to explore how organisations are changing using design. Design is now the key driver of innovation and change within organisations across the globe. It is therefore important to learn how, when and why to use design to drive change in your organisation.Transformations documents how design is being used to support change across different organisations, countries and sectors, sharing the stories of experts in their fields at varying stages of their transformative journeys. The authors present seven roles for change that are used to influence the development of products and services, the shape of the organisation itself and, most importantly, their ability to embrace change. These seven roles can transform organisations to be more innovative, human-centred and resilient: Cultural Catalyst; Framework Maker; Humaniser; Power Broker; Friendly Challenger; Technology Enabler and Community Builder.Well-documented case studies offer readers insight into how design strategies can be successfully activated in different types of organisation. The seven roles offer both designers and non-designers a common language and framework to support design-driven transformation. Transformations, in the right hands, is a potent tool to understand, shape and implement design-driven change.

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